WeWork Coworking & Office Space is a coworking space in Embassy Row in Washington. This place has 3 reviews and an average rating of 3.7 of 5.
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Reviews from visitors:
Never been inside, I was driving by and stopped at a red light and I just thought the building was absolutely gorgeous...
It is said that during difficult times, we get to see the true colors in people and businesses. During our current Covid-19 health crisis, while I have not been able to commute to my space because of the Government of the District of Columbia's Stay-at-Home Order, WeWork has only cared about ensuring that it collects its membership fees while continuing to suppress membership services. Furthermore, WeWork has explicitly told me that it plans to continue charging its membership fees for the whole duration of the government's Order no matter how long it lasts.
Facing the impact that the virus was already having on my sales, I requested WeWork to place my 2-year membership agreement “on hold” without penalties for the duration of the Order. WeWork did not accept my request despite the fact that I made this request several times to different employees in WeWork's hierarchy. I was not asking for a loan. I was not asking for financing. I was just asking them to put my membership on hold so that it could resume after the order expired, extending my term correspondingly so that WeWork still got the money that it was so eager to receive. Now WeWork has charged my card for the full amount of April and May without my consent.
WeWork misled me into signing a 2-year contract when one of its sales representatives offered me a discount for early registration and then only granted it to me if I signed a 2-year agreement, a condition that was never mentioned before. It is worth mentioning that I communicated my interest in joining its building 5 months before the building was even finished. If this is not an early registration, I do not know what is.
Even though my account was set on autopay (WeWork would be charging my credit card monthly) I had to send WeWork an email every month to remind them to charge my card as an internal glitch prevented it from charging my card automatically. It was only upon my insistence that WeWork finally fixed its glitch months after the issue first arose. But of course, none of what I did to help is now being reciprocated.
WeWork invited me once to a brainstorming session saying that it wanted to hear my opinion regarding how to improve my member's experience. I felt excited and even worked on a list of ideas to share with them. The disappointment continued of course as when the day arrived the representative did not even show up.
In a two-faced manner WeWork approached me offering its help to cope with the crisis but when I actually asked WeWork to put my account on hold WeWork did not listen, did not show the flexibility that it claims to have and only offered me a few pre-packed options to pay them in full whether I could access the building or not.
WeWork captivated me at first. Then I started seeing things change. As winter came and the heating system was not able to keep a constant temperature across the different spaces, my neighbors in offices close to windows froze while I overheated in my internal office. My beautiful office became useless when despite having my door closed I could not concentrate while hearing entire conversations and laughs coming from other members' offices far away. The promised phone booths never arrived. The memorable networking events offered turned into 5-minute gatherings in which people showed up, got the free popcorn that they could still get and left back to eat them in their offices.
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