Amena Tulum is a coworking space in La Veleta in Tulum. This place has 20 reviews and an average rating of 4.4 of 5. This is a very good rating.
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Reviews from visitors:
Overall the place was great minus the roads near by which are still not developed so it's very bumpy and dusty. The floors need to be cleaned a little better.
Beautiful condo surrounded by the jungle with a huge pool in the common area, security 24/7 and great architecture touches.
I love the stay here!! Super comfortable Best complex of Tulum !! Brand new place !! With jungle vibes and nice interior design...
Great place! Loved our stay here! Would recommend it to everyone!
We booked a months stay at AMENA through the Vacasa website. We arrived on 19th January and left on 19th February.
Overall the facilities and apartment were lovely. Everything was brand new and clean when we arrived, however the building has a lot of teething problems to sort out. Our stay was pleasant overall, the AC was excellent and we felt safe in the building.
There were a few discrepancies which I raised with Vacasa and Gabrielle as they happened. I wish I had known these before committing to the place for a month, as would not have stayed here.
CHECK IN:
We arrived late after 6PM and had to wait an hour for the cleaner to finish cleaning the apartment- even though check in was at 4PM. There was nobody from Vacasa on arrival to assist the check in.
WIFI:
When we arrived the WIFI was not working. We were tired from traveling so were happy to settle in and get familiar with the apartment and the sundeck and pool.
BBQ:
We noticed there was NO BBQ, which was advertised in the AMENA profile on Vacasa website. The idea of having our own BBQ on the sundeck by the pool is what sold the apartment to us. I sent Vacasa a message and was told that it was bad advertising and they were suggesting "we could have a BBQ" if we wanted to. We later received $195 back for compensation of no wifi and no BBQ.
We went to Chedraui and bought a Weber BBQ, which we left at the apartment when we left. It cost us $200.
BURST PIPES/ FLOODING:
During the first week, we returned home one afternoon and our kitchen was flooded. There had been a leak from the sundeck piping. Gabrielle the AMENA caretaker assisted with his son, and spent the next four hours at our apartment fixing the leak. Unfortunately they had to smash the stonework upstairs to get behind the pipes to find the leak. This left a mess upstairs which was cleared two days later as well as a pool full of rubble and dust- which was only cleared when I asked the third time.
MOSQUITOS:
Later that month there was an infestation of mosquitos around the building. I called Vacasa and Gabrielle was called to fumigate. We were told to stay indoors that day.
PARTIES/ NOISE:
During our first week there, there were a number of parties and rowdy neighbors. Bottles and cans were left by the pool, I caught one guest spitting into the pool from his balcony and some guests hung all their washing over the balcony.
The wifi was not great throughout our stay and I had to call Vacasa at least once a week to get the internet guy in, to check the wifi.
We chose AMENA for our accommodation as the website suggested "a peaceful jungle retreat". The surrounding area is full of construction and constant noise. There was a lot of dust and the pool on the sundeck was often dirty.
LINEN/ TOWELS:
During my month stay our linen and towels were taken away only once to be cleaned and replaced. We do our own laundry in Tulum but there is a 24 hour turnover so we don't get back laundry same day, therefore unable to take the linen and towels away to be cleaned as there are no spares in the apartment. I asked about this but never received an answer. We had one change of linen and towels in one month. (We ended up buying our own towels to have washed at laundry) There was nowhere to hang our washing either so we bought a clothes rack from Chedraui and ended up leaving it behind. Other apartments hung there washing over the rails, which just made the building look cheap.
On our second to last day we noticed that a sign was put up in the bathroom on our sundeck to say "no toilet paper in the toilet"...however no trash bin was provided for our toilet paper...so it went into the toilet.
I think if you're planning on staying a couple of nights and don't mind being without wifi, then AMENA will be just fine. But if you're looking for something a bit long term and want to make it your home, then its not great. It was not the ideal jungle retreat, it's surrounded by construction and a lot of dust and the sound of angle grinders from very early in the morning.
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