Condominiums Sapphire is a coworking space in South Padre Island. This place has 159 reviews and an average rating of 4.6 of 5. This is a great rating.
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Reviews from visitors:
Units are beautiful; location is perfect; beach access is great; that being said, the COA / Management elected to close the pool for Labour Day weekend even though the pool has been open all summer long; if COVID-19 was an issue, why hasn't it been closed before? Why didn't they inform everyone the pool was closed? I knew everything else (gym, fitness centre, etc) was closed, but the concierge told me 10 days ago the pool would be open. Should I be infuriated? Maybe I am overreacting - but I would not have paid this price without a pool. I would have cancelled. And now we are here and it is too late. I feel manipulated.
Best vacation ever
My family & I have had the pleasure of staying in condo 2604 several times. Each time was fantastic. Looking from our balcony down to the pool and beach was breathtaking. The condo was very clean and well stocked. The staff were all pleasant and very helpful. The grounds were impeccable . Sapphire South Padre had everything & more that we could have wanted. From a full service spa to an awesome fitness center.
Awesome base for an SPI vacation. The property is clean and well taken care of. The unit we stayed in had a spectacular view down the center of the pool overlooking the gulf. Location is very quiet and relaxed, our 6 and 10 year old did yearn for more action poolside. Mom and Dad enjoyed the serenity.
UPDATE: I had the Sapphire respond to my posting after 4 months about the poorly maintained Bungalow that we rented, and asked for me to change my complaint to the Pearl. While we were there I had spoken to the manager for both properties and was told that the Pearl and Sapphire are owned by the same Company, but all all of the Maintenance for Properties is managed by the Pearl. When we went on line to rent the Bungalow, it says Sapphire Bungalow, not Pearl. It's also located on the Sapphire side and all access and amenities are on the Sapphire property. And the checkin is done in the Sapphire lobby with the Sapphire staff. During our stay we never once went to the Pearl. If you go online right now and check out the bungalows for rent they all say Sapphire Bungalows. Our complaint will not be changed and stands as follows:
We arrived on Friday May 8th and check out on Monday the 11th. Had to return to the front desk because they didn't give us the code to get into the garage or the key to the front door. The front door was inoperable. We contacted the front front desk staff and they didn't know what to do so they redirected us to the Pearl front desk. They finally sent someone over that said they had fixed it, but we later tried it and it didn't work again. They finally said that they needed to order a part. We had to leave the front door unlocked the entire time so that we could access it.
The patio around the HotTub had weeds about a foot tall and trash all over it. I called the Manager of the Pearl twice on Friday evening and twice on Saturday, each time they said that they'd send someone to take care of it. When we left on Monday the weeds and trash were still there, never touched by staff. The bunk beds were loose and wobbly and had to be re-secured. The A/C was not working for the first 2 days. They said it was a broken water pipe which they had guys working on the first day until they got off work and they didn't start working on it again until the next day. It seems that they would have had the repair people work around the clock to ensure that their tenants were taken care of, but of course they didn't. The bungalow was 85 degrees inside with the doors open and fans blowing. Furniture on all three decks were dirty. I reported this once, but it was never taken care of either. Over all, very poor service and very dirty place. We have gone to this place in the years past and we returned because of how well it was taken care of. Not anymore!
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