Elba Estepona Gran Hotel & Thalasso Spa is a coworking space in Estepona. This place has 1517 reviews and an average rating of 4.5 of 5. This is a great rating.
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Reviews from visitors:
The staff at this hotel were amazing, they really made it. The hotel in places is looking a little tired and could just do with some attention. Not 5* but a nice place to stay with lovely staff.
Avoid this nightmare! It is a 2 star, not 5.
First of all the walls are made out of paper - and you will hear everyone around you - toilet flushing, water running, chairs moving, people waking or even talking.
Second - here are no hair conditioner in the bathrooms. Motel 6 standard - shampoo and soap.
Third - service is not existent. At most staff will ignore you, at least scream at you.
Fourth - you can't really go anywhere from the hotel without car, unless you are keen to walk along highway.
Fifth - the spa (charged separately 30 euro for 90 minutes) is dirty, with most of shower jets not working.
Here is an email i sent to Hotel Elba a week ago, so far no response.
Hi
My name is Daniel Downes and my wife and i stayed in room 543 on Saturday 27th June 2020.
We are currently filming for a travel blog informing UK travellers about alternatives to flying, where to stay etc.
We booked an overnight stay as we would be driving from San Sebastian and wanted a bit of luxury and a comfortable bed.
After reading the reviews and looking at the hotels website, we decided that Elba would give us what we needed.
We had previously stayed in the 4 star H10 in Estepona which was glorious and felt Elba, being 5 star, would be a step up.
How wrong we were!
From start to finish the hotel has disappointed us at every opportunity.
There was a 45 minute wait to check in and the lobby was very hot and not air conditioned.
The staff on reception were friendly and helpful.
We had booked a double room with sea view and on entering the room were somewhat disappointed with what can only be described as a partial sea view.
The room was extremely dusty (please see attached photos) and had a damp smell which had obviously been noticed as there was an air freshener in the room.
The bed was two single beds and not the double as requested.
The mattresses would have been disgraceful in a 2 star hotel!
They were old, very hard and had sizeable dips in them, please see attached photo.
With every movement you could hear and feel the springs popping so all in all we had a terrible night's sleep.
To make matters worse the entertainment was ridiculously loud with the female singer shouting the lyrics and i am sure there would have been no part of the hotel that couldn't hear every word.
This noise carried on until 11.15pm a full 1 hour and 44 minutes after my wife and i tried to get to sleep.
The tea and coffee facilities again, were something you would expect in a 2 star hotel (please see attached photo).
There was no milk of any description and when I rung reception they apologised and said they would send some up.
5 minutes later a cleaner knocked the door with 8 more sachets of cheap coffee and no milk. She explained that I could go to the restaurant and get my own milk but that it wouldn't be open for another few hours!
The levels of cleanliness in the hotel were again really poor and considering we are still in a pandemic is shameful to say the least.
Many of the reviews heaped praise on the breakfast and im not sure if we ate at a different buffet but again the breakfast was of a poor standard and no where near what H10 had on offer.
The hot food was cold, the bread was stale and again we were served with cheap tasting coffee.
The whole experience of Elba means we are very unlikely to stay in any of the Elba hotels.
We are leaving today very tired, hungry and disappointed and feel it needs to be brought to your attention so that future travellers do not through what we had to endure.
I look forward to hearing from you.
Kind Regards
We adored this hotel. Wonderful seaview from the terrace, well equipped room, comfy bed, delicious food, flexible nice staff. We enjoyed our Christmas Holiday in Andalusia even in Elba Estepona Hotel. I think this Hotel good value for money in a great location. Nice hotel, nice country with nice smiling people.
Stayed here already 2 times. Amazing hotel with a beautiful view and friendly staff
Address: Carretera Estepona-Cádiz, km 151, 29680 Estepona, Málaga Opening Hours: Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours Visit the website
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