Oficina Banco Santander is a coworking space in Benalmádena. This place has 10 reviews and an average rating of 1.3 of 5.
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Reviews from visitors:
The worst experience ever in this office . The staff are completely helpless, unpleasant and soo rude , especially Elena ..the worst customer service ever . I have been a client there for 33 years and have to suddenly change bank due to the lack of help and complications in this office. Very very bad experience.
Unfortunately, you have to give those useless people at least one star, since they don't deserve it. I avoid him like the devil because they are rude, unhelpful, unwilling, basically the worst gang of staff you can hope for. it does not solve anything for you. But as one of many times they nailed me 12 euros for maintenance of the account, when they should not, then I must clarify it and they give me back. I've already been calling them 33 times, and they don't pick up the phone. I keep trying...
Worst banking agency in the world! Not even for being a new customer and opening an account they welcome you. There are thousands of banks in the area with a thousand times better treatment, especially towards foreign clients.
They should give the staff a basic customer service manual.
I only advise going if you have to use the ATM because if you wait for solutions from the employees, better go to another office, twice that I have gone, none have attended me, the latter after waiting 20 minutes for a couple to finish serving a couple in front She tells me that she is not going to attend to me, that she leaves at 13:00 (being 12:55) and that she will not leave later. Employees unwilling to work and rude.
Good Morning. I want to express the disastrous customer service that they have towards an 86-year-old person, in full confinement, denying him all the options to make use of his money and his account without having to leave home due, of course, to the State of sanitary emergency.
On March 3, my grandfather requested a new card since he had lost it. The card never came and her daughter has been trying to fix the problem for a week through the phone and the Internet without any solution from the Bank, more than my 86-year-old grandfather with a hearing impairment of 80% get on the phone and make the request, which he cannot do, of course .; Even so, he and his daughter have tried it over the phone and have told him that not having authorization to carry out operations over the Internet cannot help him and that he has to have people in the office. GENTLEMEN OF BANCO SANTANDER MY GRANDFATHER IS A PERSON OF HIGH RISK AND CANNOT LEAVE HIS ADDRESS, ARRANGE THE SITUATION BECAUSE MY GRANDFATHER NEEDS HIS PENSION.
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