Oficina Banco Santander is a coworking space in Benalmádena. This place has 35 reviews and an average rating of 1.5 of 5.
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Reviews from visitors:
I write fair reviews and am, overall, optimistic and try to find something good in the places I review. I am a reliable Google Guide so I just ask that you read this review with an open mind. I have had an account with Santander since 2015. I closed it today and even getting that done was terribly frustrating and the woman at the cashier's office was impatient and rude. My history at this branch has been extremely frustrating because of two key factors. First, they charge exorbitant rates on a simple checking account. When I asked about it several months back, the lady shrugged and said that it was because I had the lowest type of account. She made me feel really good. Anyway, I've seen charges (maintenance fees?) of 15, 20 and 30 euros show up on my records with no real explanation of why. When asked, I just got the run around and they won't spend time with you because they are in a hurry and just want you out of their hair. Second, it is terribly, terribly difficult to get an appointment with them. This is now and PRE COVID (way before COVID was an issue). There have always been extremely long lines for waiting and you can wait in one line only to find out that you are in the wrong line so you wait again. In the past year, I got the Santander App and made citas previas but still would show up and they had no record or no idea that I was there for an appointment. It was ALWAYS my fault for the mishap. They don't seem to care that they put you at an inconvenience. It is all about their convenience, after all. Several months back, I answered a customer survey and was honest and polite and I received a phone call. The woman attempted to argue with me about my opinion of their branch! I simply told her that their customer service needed improvement and that the staff were not polite. When I go into the bank, I speak to them in Spanish and I make every attempt to be courteous and grace filled. Today was the exception. I let them know that I was very dissatisfied with their services while still being professional. I DO NOT recommend this branch. It could be a problem all over Spain with all of their branch offices. I believe that Santander has NOT properly equipped this branch with staffing. This is a very busy branch and there are not enough staff on hand. Today was an exception. There were 5 staff but only two were attending to customers. I don't know what the others were doing but they were no help. I will try never to use Santander again.
Unless you have an account, you can go fish
Shameless
Disappointing
I was a customer for a few years and the service is the worst I've ever seen ... especially at the window, stale, unpleasant and superb
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